Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to add users to any repository?


Hi, I've been using bitbucket cloud for years.


I'm currently unable to add a user to any of my repositories. When I begin typing a user's alias into the search field, nobody is found regardless of the input.


Typing a user's full tag (copypasting from profile page url) and pressing Add also results in failure.


In the network tab I can see the requests for a user list getting 200 responses, but empty array in the payload.


Just in case, I did try in different browsers, cleared caches, another network, etc.


Other users with admin rights in my repositories experience the same behavior. Actually, they have been unable to add users for moths now due to a different bug, but at least that could be worked around.

2 answers

1 accepted

0 votes
Answer accepted

Nevermind, I missed the memo on invite changes...

I'm still missing that memo: how did you solve this? I tried inviting new members with email addresses and it doesn't work for me.

Screen Shot 2019-06-01 at 7.52.10 AM.pngScreen Shot 2019-06-01 at 9.58.42 AM.png

Same here, i am getting 400 when trying to add a user and it disappears from the UI the moment i refresh the page.

I dug deep into my "Profile" and found my "Settings" and then "Add Group" which let me establish the members of my team so that I could then add them to my repo. Note: Currently (June 2, 2019) I apparently had to add members to a team in my profile and they had to accept before I could add them in the settings of any projects.


Screen Shot 2019-06-02 at 2.52.29 PM.png

Thanks Jason, this approach works.

Like gigapede likes this

Glad to help!

btw: Make sure to mark answers that work as "Accepted Answer" so that others can find it!

Save my life on March 2020. 
It is incredible how Jira didnt solve this yet. 

This is still a problem on Android Chrome.

Since BitBucket changed the interface to add users.


The popup window dies not display properly on some Android phones 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

New improvements to user management in Bitbucket Cloud 👥

Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...

3,827 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you