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Unable to add new users after removing old ones on a free plan

Vaasugi Velmurugu
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November 7, 2023

I'm on free plan, I had some users added (within the limit which is 5) and after removing them, I couldn't add new users to the repository, that Bitbucket is complaining that I have exceeded the limit even there are no users other than me.

Screen Shot 2023-11-08 at 4.42.50 pm.png

2 answers

1 vote
Sebastian Krzewiński
Community Leader
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November 8, 2023

Hi @Vaasugi Velmurugu 


Please contact with Atlassian support ( Looks like issue with bitbucket.



0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 10, 2023

Hi Vaasugi and welcome to the community!

Does this issue concern the Bitbucket account with the same email as your community account? If so, I checked this account's workspace and I can see that it is within the user limit now.

You can see all users that have access to your workspace if you go to Workspace settings > User Directory.

Please feel free to let me know if the issue is resolved now or if you're still experiencing issues.

In case the error occurs with a Bitbucket account with a different email, please log in to with this email and leave a comment here, so I can check the status of this account's workspaces.

Kind regards,

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