Unable to activate two steps verification

PBhatt May 24, 2023

I am trying to setup my bitbucket account and enabling 2FA as per steps mentioned in 
 two-step verification — Bitbucket

But Email is not receiving regarding 2FA activation. 


Steps i Performed as below:

1. Login into Bitbucket Account

2. Open Two Factor Authentication menu

3. Download Authy/Window Authenticator on my Mobile

4. Scanned QR Code from Authy/Window Authenticator

5. BitBucket account added to Authy/Window Authenticator

6. Entered verification code on  two-step verification — Bitbucket Page

7. It Redirect to the page with below message

Two-step verification

You're almost ready to go!
Check your email to finish enabling two-step verification.


Here I didn't get email to finish Two Factor Verification. 


1 answer

0 votes
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 25, 2023

Hello @PBhatt  and welcome to the Community!

I've checked internally for the email you used to post this question, and the emails that Atlassian tried to send to your inbox were bounced with the following message : 

554 5.7.1 [internal] recipient address was suppressed due to customer policy

This caused your email to be added to a suppression list. I went ahead and removed your email from the suppression list so you can try to trigger the 2FA confirmation again. I

If you are still not receiving the email, we suggest checking with your email provider, as the error message indicates there might be a policy in place blocking emails from Atlassian domain.

Thank you, @PBhatt !

Patrik S

PBhatt May 26, 2023

Thanks @Patrik S ,
Now I am able to get emails from Bitbucket. 

Like Patrik S likes this

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