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Unable to access account after SSO removed from lastpass

Nate Nygren
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August 23, 2022

My company's security tech setup Jira in Lastpass for SSO.  The company went a different route for Helpdesk and he removed Jira from Lastpass's SSO, but now we're all unable to access our Atlassian accounts, which means I'm locked out of my Bitbucket repos.  I had to setup a personal account to log in to use the support system, so how can I get SAML removed from our Atlassian accounts if we're all not able to sign in?

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 29, 2022

Hi @Nate Nygren,

First, allow me to say that I am not very familiar with this integration as it is not developed by Atlassian.

Could you please let us know the following:

  • I assume that you set this up for Jira Cloud (as opposed to Server)?
  • Did you need to enable SAML in your Org in https://admin.atlassian.com/ as part of this setup?
  • What happens when you try to log in to your Atlassian accounts now? Do you get redirected to LastPass SSO?

If the answer to all these questions is yes, is it possible to set it up again, so you can log in to your Atlassian accounts and disable SAML from https://admin.atlassian.com/ ?

I would also suggest reaching out to the support team for LastPass, explaining the situation and asking for advice.

Kind regards,
Theodora

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