Trying to activate my account but using a different email address - no email coming

[Ian Butt]

Hi I have been trying to use a different email account but I am not getting the activation emails.   Initially my email account wasn't setup correctly but now that has been fixed.   Can someone reset this so I can get the activation email please.

Email address is <email removed due to privacy reasons>

Thank you

[Caroline R · Accepted solution]

Hi, @Ian Butt, welcome to the community! 

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your address from this suppression list. 

Could you please confirm if you receive the email now? 

Kind regards, 
Caroline 

[Ian Butt]

Awesome thanks for your help.  I am able to get the email.

Ian

[Caroline R]

Thanks for your confirmation, Ian! Glad to know that!