Trouble importing Bitbucket Cloud repository to local Bitbucket Server error null-name

[Christopher Ross]

I am trying to import a repository from Bitbucket Cloud to an on-prem Bitbucket server. But I get a dialog box that says "Error accessing remote repository", and I see the following in my logs.

"POST /rest/importer/latest/external-source/user HTTP/1.0" c.a.b.i.i.r.ExternalRepositoryResource Error making external request: Request to the external repository source failed with error: 'name: Please enter a non-null value'

[Craig Castle-Mead]

Hi @Christopher Ross 

We are having the same issue and have a support request open with premiere support. Their last response was “it appears that we're trying to validate the user information and Bitbucket Cloud is returning a NULL value. I'm going to escalate this to our development team to get some more hints on troubleshooting steps. I'll let you know when we have more information“

If/when we hear back with more I’ll uodate.

CCM

[Craig Castle-Mead]

By the way, you can use the plain git import option from the UI to pull in repos front bb cloud as well.

CCM

[Christopher Ross]

I actually have been using the UI option so this is just an issue in general it seems. Thanks for your help @Craig Castle-Mead keep me posted! 

[Christopher Ross]

Also @Craig Castle-Mead  has there been any update on this? My team is currently blocked on a few things because of this.

[Craig Castle-Mead]

Hey @Christopher Ross 

Sorry - forgot to get back to you

We upgraded our production environment from 6.2.0 to 6.4.0 on the weekend and have confirmed that the Bitbucket Cloud import is working again

https://jira.atlassian.com/browse/BSERV-11785 seems to be the underlying issue and it's marked as resolved in 6.2.3, 6.3.2, 6.4.0

CCM

[Christopher Ross]

Hey @Craig Castle-Mead I tried again however recieved the same outcome see below

"POST /rest/importer/latest/external-source/user HTTP/1.0" c.a.b.i.i.r.ExternalRepositoryResource Error making external request: Request to the external repository source failed with error: 'name: Please enter a non-null value'

the work around in BSERV-11785 still seem to work

[Craig Castle-Mead]

Hi @Christopher Ross 

what version did you upgrade Bitbucket to on your side?

CCM

[Christopher Ross]

Hey @Craig Castle-Mead  I have V6.2.0

[Craig Castle-Mead]

Hi @Christopher Ross 

Your Bitbucket environment will need to be upgraded to at least 6.2.3, 6.3.2 or 6.4.0 for the importer to start working again.

CCM