Trello will not work inside bitbucket

Ive signed up to both trello and bitbucket.

In any of my bitbucket repos, if I go to boards and click on "create a new board", the trello window pops up to allow access, but if I click allow, it just downloads a "callback.dms" file and does nothing else.

Same thing in both chrome and safari on a MacBook

On a windows machine, when I click "Create new board" nothing happens at all.

One of my colleagues has no issues on a Windows machine.

I suspect its something Mac related, any help would be appreciated.

Ive disabled my pop up blocker, antivirus etc

4 answers

0 votes

Hi Elliot, apologies for the delay! Do you still need assistance with this issue?

I've tried reproducing it, and the first time I clicked on Create a new board, a window popped up, I logged into Trello and then I was redirected to the page where I can create a board. I tried again and clicked on Create a new board from Bitbucket, and this time there was a pop up asking me to grant some permissions and it proceeded to create a new board.

If you're still having trouble, try an incognito window and follow the steps again. Make sure you allow emerging windows. 

Hope that helps!

Ana

0 votes
SirajH I'm New Here Sep 29, 2018

Hi, Have got similar problem. Cannot access Trello inside Bitbucket. Have following logs

JQMIGRATE: Logging is active
console.js?93a0***:35 DEPRECATED JS - Cookie has been deprecated since 5.8.0 and will be removed in a future release. Use cookie instead.
at assign (<anonymous>)
t.(anonymous function) @ console.js?93a0***:35
o @ deprecation.js?cd5d:54
(anonymous) @ deprecation.js?cd5d:113
get @ deprecation.js?cd5d:202
t.exports @ globalize.js?c73c:25
(anonymous) @ event.js?3a95:66
(anonymous) @ event.js?3a95:3
910 @ event.js?3a95:3
t @ bootstrap 0d025ac46a60dec47f0d?2a47*:52
(anonymous) @ dialog.js?c5a2:3
907 @ dialog.js?c5a2:3
t @ bootstrap 0d025ac46a60dec47f0d?2a47*:52
(anonymous) @ aui.js?fbd8:3
1874 @ aui.js?fbd8:3
t @ bootstrap 0d025ac46a60dec47f0d?2a47*:52
13 @ aui.js?a983:1
t @ bootstrap 0d025ac46a60dec47f0d?2a47*:52
2559 @ vendor.js?6426:6
t @ bootstrap 0d025ac46a60dec47f0d?2a47*:52
2930 @ vendor.js:1
t @ bootstrap 0d025ac46a60dec47f0d?2a47*:52
3532 @ vendor.js:72564
t @ bootstrap 0d025ac46a60dec47f0d?2a47*:52
103 @ bootstrap 0d025ac46a60dec47f0d?2a47*:144
(anonymous) @ bootstrap 0d025ac46a60dec47f0d?2a47*:144
all.js:18 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
(anonymous) @ all.js:18
(anonymous) @ all.js:21
VM20:2 Unexpected end of JSON input
DevTools failed to parse SourceMap: https://trello.com/b/perf.97b777e57409254ebeee.js.map
storage.coffee:1 Uncaught DOMException: Failed to read the 'localStorage' property from 'Window': Access is denied for this document.
at Object.RQL8 (https://a.trellocdn.com/prgb/dist/app.241724762cdabc14f571.js:1:1870614)
at o (https://a.trellocdn.com/prgb/dist/manifest.1362790832f09fe90e85.js:1:411)
at Object.nNfm (https://a.trellocdn.com/prgb/dist/app.241724762cdabc14f571.js:1:2860592)
at o (https://a.trellocdn.com/prgb/dist/manifest.1362790832f09fe90e85.js:1:411)
at Object.BJAH (https://a.trellocdn.com/prgb/dist/app.241724762cdabc14f571.js:1:623302)
at o (https://a.trellocdn.com/prgb/dist/manifest.1362790832f09fe90e85.js:1:411)
at Object.w24I (https://a.trellocdn.com/prgb/dist/app.241724762cdabc14f571.js:1:3333863)
at o (https://a.trellocdn.com/prgb/dist/manifest.1362790832f09fe90e85.js:1:411)
at Object.IMUg (https://a.trellocdn.com/prgb/dist/app.241724762cdabc14f571.js:1:1486121)
at o (https://a.trellocdn.com/prgb/dist/manifest.1362790832f09fe90e85.js:1:411)
at Object.JJRF (https://a.trellocdn.com/prgb/dist/app.241724762cdabc14f571.js:1:1516892)
at o (https://a.trellocdn.com/prgb/dist/manifest.1362790832f09fe90e85.js:1:411)
at Object.1 (https://a.trellocdn.com/prgb/dist/app.241724762cdabc14f571.js:1:167019)
at o (https://a.trellocdn.com/prgb/dist/manifest.1362790832f09fe90e85.js:1:411)
at window.webpackJsonp (https://a.trellocdn.com/prgb/dist/manifest.1362790832f09fe90e85.js:1:284)
at https://a.trellocdn.com/prgb/dist/app.241724762cdabc14f571.js:1:1
RQL8 @ storage.coffee:1
o @ bootstrap 53203ef084a3836405fe:54
nNfm @ error-memory.coffee:1
o @ bootstrap 53203ef084a3836405fe:54
BJAH @ log-error.coffee:4
o @ bootstrap 53203ef084a3836405fe:54
w24I @ error-logger.coffee:2
o @ bootstrap 53203ef084a3836405fe:54
IMUg @ _hasPath.js:36
o @ bootstrap 53203ef084a3836405fe:54
JJRF @ token-watcher.coffee:27
o @ bootstrap 53203ef084a3836405fe:54
1 @ _cloneSymbol.js:15
o @ bootstrap 53203ef084a3836405fe:54
window.webpackJsonp @ bootstrap 53203ef084a3836405fe:25
(anonymous) @ app.241724762cdabc14f571.js:1
single-spa.js:1 singleSpa.start() has not been called, 5000ms after single-spa was loaded. Before start() is called, apps can be declared and loaded, but not bootstrapped or mounted. See https://github.com/CanopyTax/single-spa/blob/master/docs/single-spa-api.md#start
(anonymous) @ single-spa.js:1
s @ newrelic.js:664
setTimeout (async)
s @ newrelic.js:664
(anonymous) @ single-spa.js:1
t @ single-spa.js:1
(anonymous) @ single-spa.js:1
t @ single-spa.js:1
(anonymous) @ single-spa.js:1
t @ single-spa.js:1
(anonymous) @ single-spa.js:1
i @ single-spa.js:1
pvcT @ single-spa.js:1
o @ bootstrap 53203ef084a3836405fe:54
xoee @ org_create.coffee:35
o @ bootstrap 53203ef084a3836405fe:54
IMUg @ _hasPath.js:36
o @ bootstrap 53203ef084a3836405fe:54
JJRF @ token-watcher.coffee:27
o @ bootstrap 53203ef084a3836405fe:54
1 @ _cloneSymbol.js:15
o @ bootstrap 53203ef084a3836405fe:54
window.webpackJsonp @ bootstrap 53203ef084a3836405fe:25
(anonymous) @ app.241724762cdabc14f571.js:1
DevTools failed to parse SourceMap: https://d301sr5gafysq2.cloudfront.net/889730d6c246/dist/webpack/app.js.map

0 votes

I've only had success with IE.  Chrome and FF block the authorization popup.

https://api.bitbucket.org/internal/trello/me returns an HTTP error 403 but the JSON response is as follows:

{"status": 403, "message": "No Trello OAuth token found for user", "uuid": "##MASKED-GUID-GOES-HERE-YOURGUID####"}

I had exactly the same issue. Here's how I resolved it (using Chrome):

 

Allow Popups in Bitbucket

  • Sign in to bit Bitbucket. 
  • Click the padlock in the address bar
  • Click Site Settings
  • In the drop-down to the right of Pop-ups and redirects, select Allow

 

Allow Popups in Trello. 

  • Do the same as above, but on the Trello.com site

 

Allow Cookies

  • Go back to Bitbucket, select your repo and then Boards in the left-hand menu.
  • The options for Create new board and Select existing board appear, but don't do anything when clicked.
  • At the right hand side of the address bar, you should see a small grey cookie icon with a small red 'x' on it, click this.
  • A menu appears with the title "Cookies were blocked"
  • Select "Cookies and Other Site Data"
  • Another menu appears showing "Cookies in use"
  • Click the "Blocked" tab
  • Allow cookies from bitbucket-trello-integration.prod.public.atl-pass.net, atlassian.com and trello.com (if trello.com isn't there, don't worry right now)
  • Reload the page. You should now get a pop-up to link your accounts when selecting a new or existing Trello board.
  • If the board fails to appear, now go back and allow cookies for trello.com.
  • Refresh the page and the board should be there.

I expect there's a similar solution for Firefox.

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