Text garbled in source code comment from PullRequest

[Jun Takaba]

Dear Atlassian-team

I'm Japanese and am currently using Japanese character(Shift-JIS) set.
I would like to inquire the regarding the source code comment from PullRequest.
The comment were unreadable. The correct character should be UTF-8, however the
one I got is SJIS code.

I tried fixing it by switching the google chrome extension character set to Shift-JIS
but it didn't work out.

Do you have any ideas/ways on how to solve this issue.

Sincerely yours,
Jun Takaba

[Theodora Boudale]

Hi @Jun Takaba,

Thank you for reporting this.

Are you able to reproduce this issue? I can open a bug report for our development team to investigate and it would be helpful to see an instance of this issue occurring for the purposes of the investigation.

I have created a public repo in one of my workspaces and also a PR in it:

https://bitbucket.org/teamfortesting/test-repo/pull-requests/1

Would it be possible for you to leave a comment in that PR using the same characters that do not get encoded correctly, so we can look into itthis? I can then create a bug report and also link to this example so we can investigate further.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora

[Jun Takaba]

Dear @Theodora Boudale 

Thank you for your reply.
And I couldn't reproduce this issue on follwong URL, because this issue happen in text.
https://bitbucket.org/teamfortesting/test-repo/pull-requests/1

Attahced picture (sample_pullrequest.png) is a sampel PllRequest for understanding this issue.
- Shift-JIS_text.txt
- line 3: Yellow line is a text by using Shift-JIS (text garbled happen)

- UTF-8_text.txt
- line 2: This text is created by UTF-8 and we can read it.

Do you have any ideas/ways on how to solve this issue.

Best Regards,
Jun Takab

[Caroline R]

Hi, @Jun Takaba, 

I'm afraid this is a known issue on Bitbucket Cloud. Currently, Bitbucket Cloud supports only the UTF-8 format. As a result, it will treat files with other encoding formats as a UTF-8 format, that's why you're seeing the garbled or byte text in your encoded file.

We have the below feature request to allow specifying a repository's encoding: 

• https://jira.atlassian.com/browse/BCLOUD-7239

I have linked your question internally to the feature request. Our development team will update the above request when there is any progress made. Hence I would suggest keeping a watch and vote for it. Do note that all feature requests are implemented with this policy in mind: 

• https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html

Kind regards,
Caroline

[Jun Takaba]

@Caroline R 

Thank you for your information.
I could understand this issue's status.
I will watch following ticket.
https://jira.atlassian.com/browse/BCLOUD-7239

Best Regards,
Jun Takaba