Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

System downgrading to free plan

Manoj I'm New Here Aug 28, 2022

Hi - I have moved the plan from Free to Standard with 6 users. But the following day it moves me back to free plan. Also I cannot see an option to get a payment link for the 6 users. The payment option set for bitbucket requires an OTP to be input, so we need the manual payment option with link. 

Any assistance would be appreciated.



2 answers

0 votes

Hi @Manoj,

Could you please reach out to our Customer Advocate team to request assistance if your billing plan gets downgraded automatically?

We need a ticket for this, we cannot resolve any billing issues in community.

You can create a ticket with the Customer Advocate team the following way:

  1. Open this link
  2. In "What can we help you with?" select "Billing, payments and pricing"
  3. In "Select a topic" select "Problems with a payment or credit card"

Please make sure to give the URL to your Bitbucket Cloud workspace as well.

If you have any questions, please feel free to let me know.

Kind regards,

0 votes
Pramodh M Community Leader Aug 28, 2022

Hi @Manoj 

Welcome to the Community!!

Add the billing details here and then you can activate the plan<workspace-name>/billing-details

Let me know if it helps


Manoj I'm New Here Aug 29, 2022

Hi @Pramodh M  - That is already in place.

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events