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System downgrading to free plan

Manoj
Manoj Aug 28, 2022

Hi - I have moved the plan from Free to Standard with 6 users. But the following day it moves me back to free plan. Also I cannot see an option to get a payment link for the 6 users. The payment option set for bitbucket requires an OTP to be input, so we need the manual payment option with link. 

Any assistance would be appreciated.

Thanks,

Manoj

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 31, 2022

Hi @Manoj,

Could you please reach out to our Customer Advocate team to request assistance if your billing plan gets downgraded automatically?

We need a ticket for this, we cannot resolve any billing issues in community.

You can create a ticket with the Customer Advocate team the following way:

  1. Open this link https://support.atlassian.com/contact/#/
  2. In "What can we help you with?" select "Billing, payments and pricing"
  3. In "Select a topic" select "Problems with a payment or credit card"

Please make sure to give the URL to your Bitbucket Cloud workspace as well.

If you have any questions, please feel free to let me know.

Kind regards,
Theodora

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Pramodh M
Pramodh M
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Aug 28, 2022

Hi @Manoj 

Welcome to the Community!!

Add the billing details here and then you can activate the plan

https://bitbucket.org/account/user/<workspace-name>/billing-details

Let me know if it helps

Thanks,
Pramodh

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Manoj
Manoj Aug 29, 2022

Hi @Pramodh M  - That is already in place.

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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