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Stuck in "We couldn't log you in"

victor ortegon
victor ortegon Mar 03, 2022

Whenever I log in to my dash board (via. start.atlassian) and click on the "BitBucket" app/link, I am always redirected to the BitBucket official home page (bitbucket.org). From there, when I click on "Log In" on the top right, I will always end up with the page "We couldn't log you in".

I have disabled all extensions on my Chrome browser, delete cookies and history from all time. This issue still persists. I have tried this under both normal and incognito mode.

I can replicate this issue in Firefox and Edge.

it may be that my account was marked as Spam?

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Caroline R
Caroline R Atlassian Team Mar 03, 2022

Hi, Victor! Welcome to the community! 

I confirmed that the Bitbucket account linked to your email was set as inactive, so I reactivated it. This account was created in 2013. 

Could you please try to access it now and let me know how it goes?

Looking forward to hearing from you. 

Kind regards,
Caroline

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