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No one in our organization (<domain_removed>) do recieve email notifications (PR review, comments, ...etc.) anymore. Is there a problem with the notification service ?
Hi @Yohan HAMON and welcome to the community!
There were several email addresses from your domain in a suppression list, because we attempted to send an email a few days ago and we received a hard bounce response from your mail server.
I went ahead and removed all these emails from our suppression list. Could you please keep an eye and let me know if you and your team receive email notifications now?
Just a heads up, I removed the domain from your post to protect your privacy.
That's good to hear, thank you for the update.
I'm afraid it is not possible to access these emails. After the hard bounce and before I removed the email addresses from the suppression list, any email we tried to send was dropped and we cannot resend these dropped emails.
Thank you for the clarification. Since I removed the email addresses from the suppression list, I can no longer see which ones they were.
The best we can do at this moment is check our email logs for hard bounce events for all the users in your Bitbucket Cloud workspace during the last few weeks and provide you with that.
Please feel free to let me know if you'd like me to create the ticket for you.
I went ahead and created a support ticket for you using the email of your community account. You should have received an email with a link to the support ticket.
Just in case you haven't, please feel free to let me know and I can post the ticket URL here (no one other than you and Atlassian can view its content, even if they have the URL). The engineer working on your ticket will share with you more details.
Please feel free to let me know if you need anything further.