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Stopped receiving email notifications

Breno Luna
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 17, 2023

Hi.

My email address (which uses Google Workspace) was accidentally disabled on Feb 24th by the company. They re-enabled it on the same day, but ever since I do not receive notification emails for mentions on tickets.

Please, could you check whether my email address is on the suppression list and clear it?

With thanks in advance!

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Answer accepted
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 19, 2023

G'day @Breno Luna, and welcome to the community!

Based on my observations, your email address was added to our email suppression list, preventing you from receiving notification emails.

This may have been caused by your email being disabled previously, but regardless, I have taken the necessary steps to remove your email address from the suppression list. Could you please confirm with me whether you are now receiving new email notifications?

Cheers,
Syahrul

Breno Luna
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 20, 2023

Hi there, @Syahrul !

I confirm the JIRA email notifications are working once again.

Thank you so much for helping me get it re-established.

Cheers!

Like Syahrul likes this

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