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Stopped receiving PR email notifications

Few people in our team have stopped receiving Bitbucket email notifications for PRs, mentions etc. However, we are receiving other emails from Atlassian (info@e.atlassian.com).

Can you please check if our email domain is on the suppression list?

1 answer

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3 votes
Answer accepted
Caroline R Atlassian Team Mar 29, 2022

Hi, @Umesh Swamy, welcome to the community! 

I checked our logs and confirmed that your email domain had a block on the server that prevented emails from being sent to you. So I removed your domain from this suppression list. 

Could you please confirm if you receive Bitbucket emails now? 

Kind regards, 
Caroline 

Thank you @Caroline R for your quick response to this issue. I can confirm that we are receiving Bitbucket PR emails now.

Have a great day :)

Caroline R Atlassian Team Mar 29, 2022

Hey @Umesh Swamy, thanks for your confirmation! I'm glad to know you are receiving the emails again. Have a great day you too! 

Kind regards, 
Caroline 

Hi @Caroline R, I've stopped receiving the PR email notifications. Can you please check if our email domain has ended up on the suppression list again?

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