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Standard plan still getting "Change your plan to restore write access"

AuthorGEN Technologies Pvt Limited
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June 9, 2022

Our plan is already Standard still repositories are in read only mode and we are unable to push any code.

 

Sent many mail to support but no reply.

Need quick help with our account.

1 answer

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Nic Brough -Adaptavist-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 9, 2022

What is the first part of the message?  The part that says something like "your push failed because you are over your user limit"?

AuthorGEN Technologies Pvt Limited
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 10, 2022

remote: ********************************************************************************
remote: [ALERT] Your push failed because the account 'accountname' has exceeded its
remote: [ALERT] user limit and this repository is restricted to read-only access.
remote: [ALERT] Change your plan to restore write access:
remote: [ALERT] https://bitbucket.org/account/user/accountname/plans
remote: ********************************************************************************
fatal: unable to access 'repo url': The requested URL returned error: 402

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 10, 2022

Ok, log in as an admin and remove one or more user's access.  You have a subscription for up to X users, and you have added another user, so you're on X+1 (or more).

Atlassian systems go read-only when you go over your licence limit.  Once you reduce the users, you'll get full access back, it really is just that you can't write content to them.

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