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SourceTree Continues to Push But Never Does; Related to Recent Bitbucket Cloud SSH Update?

ckamarga
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June 30, 2023

Hi everyone,

I recently worked on a project after almost 2 weeks and when I try to push some changes, SourceTree gets stuck on the pushing. There's no errors and it doesn't stop responding, it just continues to try pushing my changes.

I was wondering if this is related to an email Atlassian sent a while ago about updating my Bitbucket Cloud SSH host keys?

I'm not a programmer and I don't really understand any of this so I'm not sure if the two are related but I've never had problems pushing before.

It had a link to this article about how to update but I also don't understand it. I followed the instructions under "WHAT YOU NEED TO DO" but that didn't seem to work. I assume you run the command through the Terminal in my project's SourceTree branch?

Anyway, can someone explain to me what is happening and how I can fix it? You'll have to dumb things down though for me.

Thanks in advance!

1 answer

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 3, 2023

Hi,

If an operation is affected by Bitbucket Cloud Host Key rotation, there is usually a message that 'Host key verification failed' or a warning that the fingerprint of the host has changed.

First, we need to know if your repo is using HTTPS or SSH for Git operations. If you do the following:

  1. open this repo in SourceTree
  2. select the icon Settings from the top right corner
  3. select the tab Remotes

Does the Path for the repo in that tab start with https:// or with git@bitbucket.org ?

What happens if you try to push to the repo from terminal (either SourceTree's or your system's terminal)? What output do you get in this case?

Kind regards,
Theodora

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