SourceTree 2.1.10.0 Authentication Issues

I updated to version 2.1.10.0 today and now I can't perform any git operations with SourceTree.

I get the error:

Invalid username or password. If you log in via a third party service you must ensure you have an account password set in your account profile.

I have opened Tools>Options>Authentication and ensured my credentials are valid. I've tried using Basic and OAuth and in both cases SourceTree says "Authentication OK" but I still get the error when trying to push or pull.

Is anyone else experiencing this issue?

 

10 answers

I upgraded to 2.1.10 just now and have not yet encountered an authentication problem.

When a person at our office encountered a credentials problem, for a release prior to 2.1.10, the solution that worked for us was to delete a file named passwd located in AppData\Local\Atlassian\SourceTree.
 
My passwd file was zero bytes in length. His pwd file did have content and, after he deleted it, he could authenticate.

Before deleting the passwd file, we had tried the following with no success:

1. Re-entering credentials through the UI provided by SourceTree

2. Deleting the Windows Credentials stored in Windows by SourceTree.

I'm afraid that didn't work for me. It did prompt me for my password, but after I've entered it the problem recurred.

The only other thought I have is to delete the Windows Credentials stored in Windows, delete the passwd file, then restart SourceTree. We had deleted the credentials before deleting the passwd file, and I am not sure if the problem was rectified by deleting the credentials and file, or deleting only the file.

Following is what I wrote down regarding the Windows Credentials. We are using Windows 10.

SourceTree stores credentials in the Windows credential manager. To see and remove them, do the following:

  1. Open the Control Panel.

  2. Click on User Accounts.

  3. In the left hand list of links, click Manage Your Credentials.

  4. When the Manage Your Credential page opens, it shows your Web Credentials. You can see that selected at the top of the page.

  5. Click the Windows Credentials "button". This shows your stored Windows credentials.

  6. In the list, look for entries that start with "git:http" and include your server name and/or user name for Atlassian Stash.

  7. Remove the entries.

Worked for me! Thank you very much, Sean!
Cheers

Thanks Sean!  Deleting the passwd file and removing the credentials in credential manager worked for me, too.

Josh Oh I'm New Here Aug 11, 2017

For anyone using VSTS + SourceTree, I was able to follow Sean's instructions upto where SourceTree prompted me for the password. It failed to take my credentials because VSTS disabled my existing credential due to too many failed auth attempts (made by 2.1.10.0).

At this point I had to go into VSTS > Code > Clone > Generate Git Credentials and create a new password.

I entered my newly generated password on the SourceTree prompt and it allowed me access.

That is a really good point. We use Atlassian Stash (an old version of Atlassian BitBucket Server). When dealing with the credential issues, sometimes the operation in SourceTree failed due to too many failed logins. The git error messages shown by SourceTree did not make this obvious.

It was only the error messages shown by the Fetch operation that told us Atlassian Stash needed the user to verify they were human via Captcha. So we had to navigate to the user's detail page in Atlassian Stash and click the Clear Captcha button.

So I was able to sort it out just now, by going to Repository->Repository Settings, selecting my repository, and changing the username from my old Bitbucket username to my Atlassian account's email address. Then, following your original advice to remove the passwd file, I was able to successfully pull.

Thanks!

This (deleting the passwd file) worked for me. Thank you.

Deleting the password file worked for me. Thank You!

Thanks! This worked for me:

Close SourceTree

Delete Windows Credentials

Delete passwd file

Reopen SourceTree

Login when prompted

Same process listed by Matthew D, worked for me as well.

passwd file is in located in AppData\Local\Atlassian\SourceTree.

Hi all

According to Atlassian this is an issue with the version of Git Credential Manager that's bundled with the software.

If you go to Tools>Options>Git>'Update Embedded Git' it should fix the issue for in version 2.1.10

Hope that helps.

This worked for me. SourceTree 2.1.10.0 on Windows. BitBucket authentication. I only encountered the issue on Push. 

This worked for me as well.  SourceTree 2.1.10.0 on Windows.  Bitbucket authentication.  I encountered the issue on fetch and pull.  -- Thanks a bunch for the post.

Didn't work, planning to reinstall the latest version, a bit frustrating

Sorry it was update embedded git and after the update use embedded git that worked for me, thanks for the update.

At first I removed passwd located in AppData\Local\Atlassian\SourceTree and this solved the sourcetree issue but I was still not able to pull or push using command line or any other git tool until I did this one as this update seems to have messed up my git.

This worked for me. Thanks Dean!

La solucion a mis problemas..

 

Tools>Options>Git>'Update Embedded Git'

 

THANK YOU

Tim B I'm New Here 16 hours ago

This was the solution for me as well with Sourcetree Version 2.3.5.0

I still have the issue after installing SourceTree  2.3.1.0

I am trying to update the Embedded Git.  Now I have a new Issue Unable to extract Portable.Git.7z This file is open as [PE] Archive

I closed source tree, and a few login dialogs that were beneath the window I closed.  Then I re-ran Update Embedded Git and finally it worked.

0 votes

Having the exact same problem. Re-installed Souretree, declined the 'would you like to upgrade to 2.1.10' and everything works again.

Do you lose all your settings? I have setup some ppk connections etc and dont like reinstalling them. Where did you get a previous version?

0 votes

I got the same problem after upgrading to 2.1.10.

But I downloaded SourceTree again (version 2.1.2.5) from their web and installed that version. After that I don't have any problem with the authentication. I rejected the upgrade to 2.1.10 that came up...

Seconded (or is this fourthed at this point?). Updated to 2.1.10, and nothing works.

Tried refreshing the OAuth token through the options, but although the operation was successful, nothing changed.

0 votes
Kirk I'm New Here Aug 11, 2017

Downgraded to version that is on the website. Started working again.

0 votes

I just had the same issue. I deleted the passwrd file and it solved the problem

Where do I find the password file?

0 votes

Still getting this error.  This is awful.  I get multiple login popups constantly throughout the day.  Like source tree or Git is not saving my information at all.

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