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Slack Settings screen not loaded

ted bilisim
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 06, 2023

slack.png

I encountered such a result when I wanted to integrate Slack. When I click on the page I don't see anything. I tried from different accounts and browsers but the result is the same. How can I solve the problem?

1 answer

0 votes
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 08, 2023

Hi Ted,

I have attempted to reproduce this issue but was unable to on my own repository. Are you accessing this from Repository Settings > Slack: Settings?

I would suggest disabling all add-ons in any browser you may have been using (or Incognito mode if using Chrome) while also performing a hard browser refresh/clearing all cache and cookies before attempting to load the page again.

If this still does not load, please let me know and I will raise a support ticket as we would need further information that would not be appropriate to share on a public forum such as this.

Cheers!

- Ben (Bitbucket Cloud Support)

ted bilisim
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 09, 2023

Hi Ben,

Yes, I tried from Repository Settings > Slack: Settings. Also, I made your all suggestions including incognito but there is no effect.

Respectfully,

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 09, 2023

Hey Ted,

I've raised a ticket and my colleague has responded on it - please check your email and continue correspondence on that ticket.

Cheers!

- Ben (Bitbucket Cloud Support)

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