Slack Integration - Tagging with Invalid/Incorrect Usernames

[Valerie]

The Slack integration for Bitbucket Cloud is tagging ~50% of our users with usernames that don't match their actual Slack usernames, resulting in those users not being alerted when new PRs are submitted/approved. Clicking on the link that should tag them redirects to a 'workspace' with a name of their username, like the below:

Overview — Bitbucket

Is there something the users who aren't properly tagged need to do in order to fix tagging for their accounts?

[Theodora Boudale · Accepted solution]

Hi @Valerie and welcome to the community!

A user is mentioned in Slack if they have linked their Bitbucket account with their Slack account. It is possible that the affected users haven't done this yet.

I would suggest asking each of the affected users to run the following slash command in a channel in Slack, in order to link the two accounts

/bitbucket login

Please feel free to let me know if this works for your users and if you have any questions.

Kind regards,
Theodora

[Valerie]

Got it, I'll share with folks on our team who've had trouble with the tagging. Thanks!

[Theodora Boudale]

You are welcome! Please feel free to reach out if you're still experiencing issues.