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Security Seetings needed for VS-Code Extension

Bernd Niedergesaess
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May 31, 2023

We want to use the official Jira and Bitbucket (Atlassian Labs; 3.0.3) extension for VisualStudio-Code.

However, we noticed (as your access to the windows environment of our machine is quite limited due to security guidelines of our company), that in order to use the above extension, we need certain rights resp. need to open certain ports.

Our IT (security department, which is ISO 27001 certified) requires details about this, e.g. which ports need to be opened and for what reason these needs to be open and what other restrictions prohibit us to us the extension??

I.e. after (testwise) opening the fireall port, we are still unable to login to Bitbucket-Cloud, as we get the following error: "Error authenticating with bbcloud: Error: Error fetching Bitbucket tokens: Error [ERR_SOCKET_CLOSED]: Socket is closed"

Once we start VS-Code as the administrator, all works fine.

As said, our IT now requires details on why and what exactly is required. Else we can not use Bitbucket- or Jira-Cloud.


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Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 1, 2023

Hello @Bernd Niedergesaess and thank you for reaching out to the Community!

I've noticed you also opened an internal ticket with us to report this issue and one of our support engineers is already working with you in that case. I would suggest focusing the discussion on the support ticket to avoid any possible confusion of tracking the issue in two different places.

Once the support ticket is resolved, feel free to share the resolution here :) 

Thank you, @Bernd Niedergesaess !

Patrik S

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