Hello @Alex Anthony,
I can see your question is tagged with Bitbucket Cloud, but I believe you're trying to configure SSH with Bitbucket Server – can you confirm this?
The most likely cause is that you haven't registered correct key in your Bitbucket account. You can get verbose log of the connection attempt by adding -vvv options to your ssh command, like this:
ssh -vvv firstname.lastname@example.org
Another possible problem might be that your Bitbucket instance is not hosted directly at adlm.nielsen.com, or its ssh is running on a different port, and you're hitting another server or service.
Please double check your connection parameters and then check out the verbose log of the SSH connection attempt.
I hope this will shed some light on what's going on.
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