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SSH keys verification failed in bitbucket: Unable to acsess git repository in bitbucket.


Facing the error SSL certificate problem: self signed certificate in certificate chain while trying to clone the repository from windows bash terminal

Steps followed as mentioned in

1. Generated SSH key pair (public and private) on windows 

2. Added the public ssh key in bitbucket account

But running the below command to verify key is getting timed out.

ssh -T 

Error : kex_exchange_identification: read: Connection timed out


Back to the same error as mentioned in the first line.

Can you help in fixing the error ?

1 answer

1 accepted

0 votes
Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 17, 2022 • edited

G'day Yuvraj!

The error you have mentioned is a little vague but generally occurs when there is some kind of localized network issue on your end that is preventing you from accessing Bitbucket Cloud. This is generally caused by SSH port 22 being blocked, or our BBC website IP addresses being blocked.

Please ensure you whitelist our IP addresses within your firewall contained in the article below, and also ensure that port 22 is not blocked to allow for SSH traffic to pass through:

You can also refer to our article below for networking troubleshooting steps that you may follow to diagnose the issue:

Once you have performed the above, please let me know if any further issues.


- Ben (Bitbucket Cloud Support)

hi Ben.

Thank you for your response. I missed the reply as the issue was resolved earlier after doing the ssh key setup again.



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