Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Reviving an old BitBucket 4.7.1 instance, and sign in isn't working Edited


I've been tasked with reviving an old BitBucket 4.7.1 instance running on Ubuntu 18.04. I'm somewhat familiar with BitBucket, but by no means an expert, nor am I a Java expert.

I've gotten the services to start, albeit with errors. The web console loads. I see public projects and repositories. I can't sign in.

I have local-admin credentials that *should* be correct. When I enter those credentials, the page reloads, but I'm not signed in (the top right still shows "Log In").

I've attempted to look at the error logs, but there are so many. Please point me in the right direction to start troubleshooting this.

I did try the Lockout Recovery Process but in v4.7.1, the mentioned file is named with no leading underscore, and the file contents don't include the required



It may be that the credentials are ok and I'm authenticating, but something else is broken. I'll provide whatever logs or details, but don't know where to start.

1 answer

0 votes

Hi Nicholas,

In version 4.7.1 the file you'll need to modify is



Premier Support Engineer


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Calling any interview participants for Bitbucket Data Center

Hi everyone,  We are looking to learn more about development teams’ workflows and pain points, especially around DevOps, integrations, administration, scale, security, and the related challeng...

485 views 5 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you