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Reuse username of different account

florisvde_temp September 7, 2023

Hi,

I have two accounts, account-A and account-B. I'd like to use the username of account-B for account-A, and stop using account-B. 

Can I safely delete account-B and reuse the username for account-A?

Regards, 

Floris

1 answer

1 vote
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 7, 2023

G'day, @florisvde_temp 

Welcome to the community!

My suggestion is first to change the username in Account-A, which will free up the username, and then update the Account-B username.

Once done, then only proceed with the deletion of your Account-A.

Cheers,
Syahrul

florisvde_temp September 11, 2023

Changing the username didn't free it up for use in the other account.

Should I also change the workspace ID to something else for account-B, as that is the same as the username of account-B?

(You have account-A and account-B switched up.)

Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 11, 2023

Hey @florisvde_temp 

Looks like you may have personal workspace and if that's the case yes, you have to rename the workspace name and username to free up the name

Regards,
Syahrul

florisvde_temp September 11, 2023

Thank you, that allowed me to change the username of account-A.

However it seems I'm not able to register the workspace ID for account-A that I used for account-B. Does that take some time to free up, or is that not reusable?

Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 11, 2023

Hey @florisvde_temp 

It should be instant. Can you confirm that you've changed the Workspace ID and name on account-A? It needs to be changed entirely to release the Workspace name.

Regards,
Syahrul

florisvde_temp September 11, 2023

Yes, I've changed both to a temporary username.

I do, confusingly, have a Confluence site named username-B.atlassian.net/wiki/home connected to the username-A account, could that prevent the registration of the workspace ID over on BitBucket?

Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 12, 2023

Hey @florisvde_temp 

Ah OK, I believe it's because your new account already uses that as the username. Since the new account no longer has a default personal workspace when the account is created. So, you can no longer use the same username as your workspace name.

I hope this helps.

Regards,
Syahrul

florisvde_temp September 12, 2023

I tried to change the workspace ID of account-B back to the old one, but I got an error page. 

Can support help me get it back for account-B, or is it lost forever?

Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 13, 2023

Hey @florisvde_temp 

I'm confused here. Can you let me know what steps you took and what you mean by it's lost?

Regards,
Syahrul

florisvde_temp September 14, 2023

Hi,

  • In the beginning I had the following situation:

Account A:

Bitbucket username: john-smith

Bitbucket Workspace ID: john-smith

Account B:

Bitbucket username: john-doe

Bitbucket Workspace ID: john-doe

  • What I wanted to achieve was the following:

Account A:

Bitbucket username: john-doe

Bitbucket Workspace ID: john-doe

Account B:

Deleted.

  • Therefore I took the following steps:
  1. Changed username of account B to something else, as to free it up for use by account A.
  2. Changed Workspace ID of account B to something else, as to free it up for use by account A.
  3. Successfully changed the username of account A from john-smith to john-doe.
  4. Tried to, but failed to change the workspace ID of account A to john-doe (results in a "This workspace ID is not available." error).

Tried to, but failed to change the workspace ID of account B back to john-doe. That results in a "Something went wrong page", with this code: 

dd94b07690734b488cddb01c5eaaa312

Therefore I consider the workspace ID lost. 

Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 14, 2023

Hi @florisvde_temp 

Thank you for providing a concise explanation. This situation is as expected because the username can't be used as the workspace name. You must choose between using it for your workspace or retaining your username.

In the past, this was permitted because when you created a Bitbucket account, the username and workspace had the same name. However, in the future, this no longer applies.

Therefore, when changing the workspace name, you won't be able to revert it to the original name.

I hope this helps.

Regards,
Syahrul

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