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All our repositories have disappeared! We used to login to our account using our email address as the username for several years. But when we tried to login today, we were prompted to create a 'username', which we did. Then, post login, we can't see any of them. All repositories are gone. How can we locate the repositories that have disappeared??
Based on the problem description, it sounds like you might have attempted to log in with an email that was an alias for a Bitbucket account, instead of the primary one. Users are prompted to create a new Bitbucket Cloud if there is no existing account with that email as the primary one.
We may be able to assist if you remember the workspace id of the workspace that owns these repos.
If you don't remember it but have a local clone of the repo, you can navigate to the directory of that clone and run the following command (if you don't have a clone, you can ask another member of your team who might have a clone of the repo)
git remote -v
The output of this command will show the workspace that the repo belongs to. It should be either
Please let me know if you have this info, and I can then create a support ticket for you so you can share this info privately (the ticket will be visible only to you and Atlassian staff).
If the workspace is on a paid billing plan, you can also create a ticket yourself via https://support.atlassian.com/contact/#/, in "What can we help you with" select "Technical issues and bugs" and then Bitbucket Cloud as product.
Please feel free to let me know if you have any questions.
Thank you for your reply.
I went ahead and created a ticket with Bitbucket Cloud support team, using the email of your community account. You should have received an email with a link to the support ticket. Just in case you haven't received it, please let me know and I can post the ticket URL here. The ticket will be visible only to you and Atlassian staff, no one else can view its contents even if they have the URL.
I would like to ask if you could please leave a reply to the ticket and mention:
git remote -v
If you have any questions, please feel free to let me know!
That's good to hear! I spoke on Friday with the engineer handling your support ticket, and since personal information needed to be shared, we worked on the support ticket.
If you have any issues/questions, you can create a new post in community. Atlassian staff checks in regularly, and we can create tickets on behalf of customers if personal information needs to be shared.
Welcome to the community 🙂
If you are the admin for the workspace
Navigate to the repository link as below shown
You should be able to see the repo and add
Or else raise the support ticket with Atlassian, they will help you!!