Removed access to my own repository. I cannot access it now

[Deleted user]

Trying out few things I accidentally removed the "Administrator" user group from one of my repositories and such user group was the only one allowed to access the repository. Now, the repository is in a "zombie" state because I no one can access it.

How can I regain access to such repo? I cannot see it any more. 

[Theodora Boudale · Accepted solution]

Hi @[deleted] ,

Do you remember the URL of the repo?

If you are an administrator of the workspace that owns the repo, you should be able to access its User and group access page and restore admin access via the link:

https://bitbucket.org/workspace-id/repo-slug/admin/access

Just replace workspace-id and repo-slug with the values for your own workspace and repo.

Please feel free to let me know if you don't remember the repo URL, so we can see what else we can do.

Kind regards,
Theodora

[Deleted user]

Hello Theodora,

Thank you for your reply. Unfortunately, I do not remember the repo url. Is there a Plan B? I do have other information such as workspace ID and I do know the repo name too. Would that be of any help?

[Theodora Boudale]

Hi @[deleted] ,

If you have the workspace ID and the repo name, then you essentially have the repo URL.

I can see in our system the Bitbucket Cloud account with the same email as your Community account, and I believe I have also located the repo in question.
I am not going to share it here, as I don't know if you feel comfortable having the URL shared here publicly.

I see the repo name has underscores, let's say it's called my_repo, and assume that the workspace ID is myworkspace.
Then the URL of your repo will be

• https://bitbucket.org/myworkspace/my_repo/

Add to the end of the URL admin/access, and you'll be able to access this URL:

• https://bitbucket.org/myworkspace/my_repo/admin/access

and you can restore access.

Please feel free to let me know how it goes.

Kind regards,
Theodora

[Deleted user]

Hi Theodora,

I have not been able to locate it yet. Thank you for keeping the repo ids private, I prefer if they are kept private for the conversation. However, I can provide the following information that be of use:

The workspace name where the repo was located is called "Clients" and the repository started as follows "weeXXX" (the X are for privacy purposes). The repository is an Android application written in Java (I believe the only Android application written in Java in that workspace).

I accidentally removed the Admin group from that repo (the only user group who had accessed to that repo). If you could please, from your side, assign back the Admin user group for such repo would be fantastic.

Thank you

[Theodora Boudale]

Hi @[deleted] ,

I added the Administrators group of the workspace to the repo. 

Could you please check the workspace page again (do a hard refresh to prevent caching issues) and let me know if you can see the repo?

If there are still issues, please let me know and I can open a support ticket for you. The support ticket will be visible only to you and Atlassian staff, so we can share the repo URL with you.

Kind regards,
Theodora

[Deleted user]

Hello Theodora,

I have refreshed the page and the repository now appears in the list.

Thank you for the support and quick replies. I appreciate your help. No need to open a support ticket, the problem is now solved.

Thank you!

[Theodora Boudale]

Hi @[deleted] ,

That's good to hear! I'm glad that the issue is resolved, thank you for the confirmation, and you are very welcome.

Please feel free to reach out if you ever need anything else!

Kind regards,
Theodora

[Rajesh Viswanathan]

i think one super user will be there in your organisation while creating profiles , tell him to add you as a Admin or raise the issue with Product team.

[Deleted user]

Hello Rajesh,

Thanks for the answer. Unfortunately, that is not the case for me,

The repository is a personal project and no one else had permission to access it. So, if my account is not that super admin, no other account is. Again, it was a personal project which only one person (me) have had access since I created it. 

I can see the workspace but I cannot see the repository.

[Rajesh Viswanathan]

okay thanks for clarifying me . let me search for more option .