Pull Requests showing empty diffs

[Stefan Kleist]

Lately Pull-Request-View is showing files as "empty diff" on the left while correctly reporting the number of added / removed lines in the files tree.

Same problem in "old" Pull Request view.

Is this a known Bitbucket Bug? Is there a workaround to get the correct diff?

[Ionut]

I've started to have this problem too since today.

In my case I couldn't see the diff in any pull request, even older pull requests that were already merged.

In my case I saw that I can't see the diff as long as I have the "TikTok Pixel Helper" browser extension is enabled.

I'm not sure why it stopped working today, because I've installed that extension a few months ago.

As long as I keep that extension disabled I can se the diff.

So check your browser extensions, maybe there are other that can break displaying the diff.

Edited:

As @natashabates suggests below another solution is to set "This can read and change site data" to "When you click the extension" for the "TikTok Pixel Helper" extension.

[Tammy Keefer]

Same.  Disabling the TikTok Pixel Helper extension solved my problem.  So thank you!  If that extension isn't your problem, I was also able to see the diffs if I was in an incognito window.

[nick_mcphedran]

Amazing thanks @Ionut - I would never have worked that out.  But I was having the exact same issue - everything worked fine yesterday but today I was just getting:

Empty diff

The diff for this file is empty.

Disabled the Chrome TikTok Pixel Helper, and now works fine again!  So odd, but thank you! 

[Sajid Iqbal]

Pretty unusual but this helped. thanks @Ionut

[natashabates]

Thank you for finding the solution! I changed the plugin to only read & change site data when clicked and it's resolved my issue.

[Ionut]

That's also a good solution @natashabates  .

I'll update my answer to suggest that too.

Thanks.

[Aakarsh Yadav]

Thanks, lot. 

Disable Tiktok pixel extension worked for me also. yeeahhhh 👍👍

[Kiran Kumar]

Thank you... Even for me disabling the Tiktok pixel extension worked fine...

[João André Simiquelli]

Thank you so much!

[Simon Travancas]

For anyone who has this problem in the future and ends up here, one possible cause (and what happened in my case), is that the PR has whitespace-only diff in the file, and my "PR Viewing Preferences" were set to not show whitespace changes. Changing it to show whitespace changes fixed the problem

[djordje.milojevic]

This doesn't seem to be the fix, the file i have issue with is .gitkeep which is empty by default, and no matter what it always stays there with the empty diff. 

[Anthony Duhaime]

I am also facing the same issue.

Ctrl + shft + r didn't solve the issue for me.

[zswanson]

Ditto - this is happening repeatedly. We can sometimes decline the PR and try again but now we're seeing it over and over on the same changes.

[Robbe]

As of today, we also have this problem. Hard reloading or another browser (Firefox, Safari, Chrome) doesn't fix it. Very frustrating.

[Nurudeen Akindele]

How did you eventually fix this then

[zswanson]

Deleting the bad PR and re-creating it works for me when this happens.

[zswanson]

The other half of this problem is that bitbucket won't allow me to merge the PR. The commits are there, and shows the diff on the commit, but the PR interface is broken.

[John Moore]

I am also getting this same error "Empty Diff".  

Any ideas to root cause / fix?

[Juanma]

It was failing me with Chrome, too. But with Firefox I was going fine.

I also checked that when I went to see a commit from the PR, the display worked correctly again when I came back.

[Kennedy Odife]

Suddenly facing this right now. Don't even know why it happens. My colleagues could view the PR correctly but I can not

[Bhanu Prakash Vejju]

I too faced the same issue , hard reloading(cmd+shift+R) the page worked for me.

[pradipta]

Worked for me too @Bhanu Prakash Vejju 

[Kennedy Odife]

Wow. Thanks @Bhanu Prakash Vejju 
Worked for me. Ctrl + shift + R on Linux

[pbazeliuk]

We faced the same issue.
Is there any decision?