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Problem with mail

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Mikhail Tyutkin
Mikhail Tyutkin May 18, 2022

Hi, 
I am not receiving emails (pull requests updates, comments and merge update) on my email - <email_removed>
Please help 

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Theodora Boudale
Theodora Boudale Atlassian Team May 20, 2022

Hi @Mikhail Tyutkin,

Is this issue about Bitbucket Cloud (https://bitbucket.org/) notifications?

If so, the email address you provided was in a suppression list with the error message

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces

We attempted to send an email to that email address and received a hard bounce response from your mail server. The hard bounce informed us that the email does not exist and in this case, it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed your email from the suppression list, could you monitor your inbox and let me know if you are able to receive notification emails from now on?

Kind regards,
Theodora

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Mikhail Tyutkin
Mikhail Tyutkin May 23, 2022

Thank you, everything works

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Theodora Boudale
Theodora Boudale Atlassian Team May 23, 2022

That's good to hear and you are very welcome!

Please feel free to reach out if you ever need anything else.

Kind regards,
Theodora

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