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Problem viewing file in repo (filenames start with "ad")

Several files in our repository have been since yesterday unviewable in the web browser. There's just a spinning circle instead of the file contents and then it finally seems to time out and shows a generic error message. The repository is private so I can't link the error pages.

Of course we could get at the content we needed using git log and git show but these were not the optimal tools for the task. I tried to find where I can submit a bug report to Atlassian but apparently that sort of service is only available for paying customers.

I don't think the community can actually help, this seems to be an intermittent thing and doesn't affect all filenames starting with "ad". files will show up fine but ad.html and ad-overlay.html will not. I'm just posting this here because I have no other recourse.

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 17, 2023

Hey Árni,

Welcome to the Bitbucket Cloud community! :)

The reason you are likely experiencing this is due to an ad-blocker or some other plugin that you have enabled in your browser. Given that it is reading the word "ad" it may be suppressing the content as a result. I have troubleshooted very similar cases in the past and this was the root cause.

Please try viewing the files in either a different browser, or the same browser with add-ons disabled (or Incognito Mode in Chrome), make sure to clear your cache first as well.

If it ends up being the ad-blocker, I would suggest making exceptions for


- Ben (Bitbucket Cloud Support)

I can confirm that turning off ublock origin cleared up the issue. Thank you.

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