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Problem: "Someone has already added that key as an access key to a repository."

I cannot add my SSH key to my account because of this: "Someone has already added that key as an access key to a repository."

I have checked all the places (company user, all the repositories I see etc.) but this key is not associated to none of the repositories nor users I know of.

I have tried to SSH, but is does not say any details:

1 answer

0 votes

Hi @yang8392 and welcome to the community.

I have created a ticket with the support team so you can share the public SSH key you are trying to add and we can then check in our system where this key is added. The support ticket is visible only to you and Atlassian staff.

I used the email of your community account to create the ticket, you should have received an email with a link to the support ticket. Please leave a reply in the ticket and share the public SSH key you are trying to add, and one of the Bitbucket Cloud support engineers is going to look into this.

Kind regards,

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