Please stop from continuing to send "Undeliverable:" replies every 5 minutes

On Monday, 9/30/13 at 6:00 PM PT, I sent a large attachment to from to a developer working on a tool for us. Every 5 minutes since then, I've received the reply below.

I've sent nothing with attachments since that time.

Please stop sending these "Undeliverable" replies from your mail server.

Delivery has failed to these recipients or groups:

This message is larger than the size limit for messages. Please make it smaller and try sending it again.

Diagnostic information for administrators:

Generating server:

#< #5.3.4 552 5.3.4 Message size exceeds fixed limit> #SMTP#

Original message headers:

Received: by with SMTP id s3csp118810wjk; Mon, 30 Sep 2013
17:58:16 -0700 (PDT)
X-Received: by with SMTP id qv6mr31133431pab.59.1380589094495;
Mon, 30 Sep 2013 17:58:14 -0700 (PDT)
Received: from ( []) by with ESMTPS id a4si2075111pbj.227.1969.
(version=TLSv1 cipher=RC4-SHA bits=128/128); Mon, 30 Sep 2013 17:58:13 -0700
Received-SPF: pass ( best guess record for domain of designates as permitted sender)
Authentication-Results:; spf=pass ( best guess record
for domain of designates as permitted
Received: from WOPR.fstc.local ([fe80::115c:6f5b:d59f:fa2b]) by
WOPR.fstc.local ([fe80::115c:6f5b:d59f:fa2b%11]) with mapi id 14.03.0158.001;
Mon, 30 Sep 2013 17:57:46 -0700
From: Adam Cornelius <>
To: Chandra Nalaani <>
Subject: Fwd: Super Site Survey Web Header
Thread-Topic: Super Site Survey Web Header
Thread-Index: AQHOvgCAHjSelrbDOkatty+cl3l7Zpne9a+QgAANwgCAAAL/Mg==
Date: Tue, 1 Oct 2013 00:57:46 +0000
Message-ID: <>
References: <D9DF618A3EB7A84D8F65F9B7EE7E36AA0DA1604C@WOPR.fstc.local>,<>
In-Reply-To: <>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
Content-Type: text/plain
MIME-Version: 1.0

2 answers

1 accepted

0 votes
Accepted answer

We are not bitbucket support, we're a community of Atlassian end users, with no access to the servers you are having a problem with.

I'm afraid you need to contact the people sending the undeliverable message back to bitbucket in the first instance, and then bitbucket support in the second.

Thanks -- I talked with support; they were able to take care of the issue.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 06, 2018 in Bitbucket

Upgrade Best Practices

Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...

216 views 3 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you