Pipeline failing with error: Unable to pull image: Get \"https://public.ecr.aws/v2/\": EOF

[Tharinda Hashen]

I configured a linux/docker runner on my ubuntu vm, and added the runner as described in the documentation.

And my runner status is online.

However when I try to execute any step (Basic echo: success) using runs-on this runner, the piepiline fails saying Unable to pull image: Get \"https://public.ecr.aws/v2/\": EOF.

[Theodora Boudale · Accepted solution]

Hi Andrew and welcome to the community!

Is your virtual machine behind a firewall? If so, can you allowlist the domain public.ecr.aws?

The runner images were recently and temporarily moved to AWS ECR after this incident, and we've received similar reports from other customers using a runner on a server behind a firewall. Allowlisting that domain resolved the issue for other users who were facing the same error.

Kind regards,
Theodora