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Pipeline failing with error: Unable to pull image: Get \"\": EOF

Tharinda Hashen November 7, 2023

I configured a linux/docker runner on my ubuntu vm, and added the runner as described in the documentation.

And my runner status is online.

However when I try to execute any step (Basic echo: success) using runs-on this runner, the piepiline fails saying Unable to pull image: Get \"\": EOF.

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 8, 2023

Hi Andrew and welcome to the community!

Is your virtual machine behind a firewall? If so, can you allowlist the domain

The runner images were recently and temporarily moved to AWS ECR after this incident, and we've received similar reports from other customers using a runner on a server behind a firewall. Allowlisting that domain resolved the issue for other users who were facing the same error.

Kind regards,

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