Paid account. How do I get tech support?

[cmlawson]

When I go thru the top half of the questions for a tech support request, it terminates me in a 'explore the community' box. 

How can I get the ticket system to recognize I have a paid account and want tech support?

[Theodora Boudale]

Hi @cmlawson and welcome to the community!

The billing plan of your workspace has been downgraded to free because there was an issue with the payment. This is the reason why the attempt to create a support ticket sends you to the community.

If a workspace's billing plan gets downgraded to the free one, then it needs to be upgraded by one of the admins.

If the issue with the credit card on file for Bitbucket Cloud has been resolved or if you updated the payment details to use a new credit card, you can upgrade the billing plan of your workspace the following way:

1. Go to the workspace's Settings
2. Select Plan details
3. Select Upgrade plan

Once the plan is upgraded, you should be able to raise a ticket with the support team. If you face any issues, please feel free to let me know.

Kind regards,
Theodora

[Michael Napl]

@Theodora Boudale I have the same issue. 

I have TWO confluence sites (accidentally created two, upgraded one, but the support portal only ever defaults to the 'free' site with no ability to change which site I'm on anywhere!

This is frustrating as hell. It 'almost' seems deliberate to reduce amount of tickets. 

Cannot also find anywhere to delete the free cloud site so that I only have the paid version. 

These things should really not be that complicated. 

[Shannon S]

Hi Michael,

Good afternoon! I hope you're doing well. I'm Shannon, and I'm with the Confluence Cloud support team. My colleague Theodora flagged this with me.

I want to raise a ticket on your behalf to help figure out why the support portal defaults to the free site and why you can't delete the free site.

I'll start that process now. Please check your email in a few minutes.

I will speak to you soon!

Shannon S | Confluence Cloud Community support

[Robert Wen_ReleaseTEAM_]

Hello @cmlawson ! Welcome to the Atlassian Community!

Can you show what you select when they ask you "What product is this for"?  I've supplied an example when I go to the support portal:

[cmlawson]

BitBucket cloud. I'm using the Saas and not an install on our servers.