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Our repository is locked

Marek Kyjovský
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February 7, 2024


our repository **REDACTED** is locked from last week and we are not able push any of new commits.


Here is the log:

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks push -v --tags origin master:master
POST git-receive-pack (22065 bytes)
remote: error: cannot lock ref 'refs/heads/master': Unable to create './refs/heads/master.lock': File exists.
remote: Another git process seems to be running in this repository, e.g.
remote: an editor opened by 'git commit'. Please make sure all processes
remote: are terminated then try again. If it still fails, a git process
remote: may have crashed in this repository earlier:
remote: remove the file manually to continue.
Pushing to**REDACTED**
! [remote rejected] master -> master (failed to update ref)
error: failed to push some refs to '**REDACTED**'


 I found the same issues, where Atlassian admin intervention was necessary:




Could you please help with that?
It's getting to be critical for us.


Thank you.

1 answer

1 vote
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 7, 2024

Hi @Marek Kyjovský 

I have raised a support ticket on your behalf, as you have access to a Standard workspace meaning that you are entitled to Standard-level support from our team.

I will communicate with you further on the support ticket, please check your email inbox.


- Ben (Bitbucket Cloud Support)

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