Our repository is locked

[Marek Kyjovský]

Hello,

our repository **REDACTED** is locked from last week and we are not able push any of new commits.

Here is the log:

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks push -v --tags origin master:master
POST git-receive-pack (22065 bytes)
remote: error: cannot lock ref 'refs/heads/master': Unable to create './refs/heads/master.lock': File exists. 
remote: 
remote: Another git process seems to be running in this repository, e.g. 
remote: an editor opened by 'git commit'. Please make sure all processes 
remote: are terminated then try again. If it still fails, a git process 
remote: may have crashed in this repository earlier: 
remote: remove the file manually to continue. 
Pushing to https://bitbucket.org/**REDACTED**
To https://bitbucket.org/**REDACTED**
! [remote rejected] master -> master (failed to update ref)
error: failed to push some refs to 'https://bitbucket.org/**REDACTED**'

 I found the same issues, where Atlassian admin intervention was necessary:

*https://jira.atlassian.com/browse/BCLOUD-15209*

*https://jira.atlassian.com/browse/BCLOUD-15516*

*https://jira.atlassian.com/browse/BCLOUD-7702*

Could you please help with that?
It's getting to be critical for us.

Thank you.

[Ben]

Hi @Marek Kyjovský 

I have raised a support ticket on your behalf, as you have access to a Standard workspace meaning that you are entitled to Standard-level support from our team.

I will communicate with you further on the support ticket, please check your email inbox.

Cheers!

- Ben (Bitbucket Cloud Support)