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Only a user can't receive bitbucket invitation e-mail

We are using Jira, Confluence and Bitbucket Cloud.

We have invited all the users without any problem. However only one user can not receive the invitation email. We resend it multiple times and tried removing it and added him again.

Could you please support us to add the email address to the Bitbucket workspace.

Best Regards,

Metin

1 answer

1 accepted

0 votes
Answer accepted

Hi Metin,

I checked the invitations sent for the workspace you administer and I found an invitation to an email address that was in one of our suppression lists. I went ahead and removed it, could you please try resending the invitation one more time now?

A new invitation needs to be sent as the previous ones were dropped.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,
Theodora

Hi Theodora,

The problem has gone. Thank you for your quick support.

Best Regards,

Metin

Hi Metin,

Thank you for the update and you are very welcome, I'm glad to have helped.

Please feel free to reach out if you ever need anything else!

Kind regards,
Theodora

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