You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Before Atlassian account was introduced I used to login to my workspace https://bitbucket.org/<old_workspace_name> using my email address and password. I hadn't used bitbucket for about 2 years. However, I have been using the same email address to create an Atlassian account to use Jira and Confluence.
Last week I tried to login to bitbucket with the same email address that I have always used and that is also used for my Atlassian account and it no longer let me access my old workspace. Instead, when I login I only have available a new workspace with a name https://bitbucket.org/<new_workspace_name> that is empty. If I then manually type the old workspace name https://bitbucket.org/<old_workspace_name>, I get an access error page.
In summary, I have lost access to all my repos.
I can see in our system a new Bitbucket account that was created a few days ago with the email of your community account.
I also found another Bitbucket account, which I believe is your old one. The email of that account has a '+1' in the email username, so it looks to be an alias of your own email.
Can you try logging in to Bitbucket using that email (so, email@example.com)?
If you'd like, I can assist with switching the email of the old account:
Please feel free to let me know if you'd like us to proceed with this or if you have any questions before we do anything.
Thanks a lot @Theodora Boudale , That definitely made it.
However, just in case it helps, I have good reasons to believe that I was previously accessing this workspace with my email without the +1. The main reason is that I have checked previous emails from the pipelines I used to use and all where directed to the address without +1. It may be that I made changes myself that I have forgotten and got me into that situation. But I wonder if something on Atlassian end could have wrongly linked my old workspace to the +1 address instead of the one without it.
Anyways, problem solved. So thanks a lot. :)
Hi @Theodora Boudale , we are having the same exact problem. We used to login to our account using our email address as the username for several years. But when we tried to login today, we were prompted to create a 'username', which we did. Then post login, we found an empty workspace. All our repositories are gone. We are hoping you will help us access the repositories that have disappeared.
Hi @slaeman fazel,
This question concerns a Bitbucket Cloud account and workspace. I don't see a Bitbucket Cloud account associated with your email, however, I see you created a different question as well and mentioned that the issue is with Jira.
Please reach out to our Customer Advocate team about this issue, you can create a ticket via https://support.atlassian.com/contact/#/
In "What can we help you with?" select "My account"
In "Select a topic" select "Help with a deactivated site"
Please make sure to provide the URL of the Jira site that got deactivated.