Old account inaccessible

[Alankar Dutta]

I had an old Bitbucket account which I cannot access. Instead, on trying to log in, it took me to the sign-up page and a new account seemed to have got created when I tried to sign in with my email alankardutta@iisc.ac.in

I have valuable codes in workspaces in the previous account which I cannot access anymore. Can you help me recover the old account?

As this new account got created, I got an email with the following:
One of the confirmed email addresses (alankardutta@iisc.ac.in) associated with Alankar Dutta was removed because someone else verified ownership of the address on a different account.

How to fix this and recover my previous workplaces?

[Ben]

Hi Alankar,

Please refer to the below article for troubleshooting steps:

• https://confluence.atlassian.com/bbkb/email-address-transferred-to-a-new-account-1188411865.html

Let me know if any issues.

Cheers!

- Ben (Bitbucket Cloud Support)

[Alankar Dutta]

Thanks for the info. This was helpful.