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Not receiving member invitation to workspace or repos

The workspace admin sent an invite prior to the activation of my email inbox. He resent it after the activation of the inbox, but I still I did not receive the workspace invite. A team member tried to manually add me to several repos, but still no success. No invites from Atlassian are coming through in my inbox.

I contacted Atlassian support, but still haven't got a response. I need this asap, since I cannot work without access to Bitbucket.

1 answer

1 accepted

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Answer accepted
Daniel Eads Atlassian Team Sep 07, 2022

Hi @adeoliveira , welcome to the Community.

On 2022-08-30, our mail service logged an error from your company's mail server that your mailbox didn't exist. This frequently happens with gmail - if the mailbox is created and the Atlassian invitation is sent immediately (or even before the mailbox is created), Google will return an error to our mail service. It takes some measure of minutes for the mailbox to be created and ready to receive mail.

I've cleared out the error in our mail service. A new invitation will need to be sent by the workspace admin and/or repo admins.


Daniel | Atlassian Team

Thank you Daniel!

The invitation was resent and successfully received.



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