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Not receiving invitation email from Bitbucket.org

Edited

Hi,

As subject, my manager send invitation to new repository but I am not receive any invitation emails from bitbucket.org in inbox, junk email, or spam.

Here is my email : <email removed due to privacy reasons>

What the issue and how to fix this?

Kindly advise.

Thank you in advance.

1 answer

1 accepted

0 votes
Answer accepted
Caroline R Atlassian Team Nov 25, 2021

Hi, @a.ginanjar! Welcome to the community! 

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you, so I removed your email from the suppression list.

Just to give you some context around this issue, it can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

Could you please ask the admin of the workspace that you were invited to remove the invitation and send you a new one? They can do this by following the next steps:

In case they have invited you to a specific repository:

  • Access the workspace >  Go to the repo they have invited you to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add your email again to send a new invitation. 

In case they have invited you to a group on this workspace:

  • Access the workspace > Settings;

  • Access User groups > Open the group they have invited you to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add your email again to send a new invitation. 

In case you still don't receive the email, could you please check if there are any quarantined emails on the server? 

Please let me know how it goes and feel free to share any additional questions regarding this case. 

Kind regards,
Caroline

Hi @Caroline R 

It works now. 

Thank you. 

Caroline R Atlassian Team Nov 26, 2021

Hi, @a.ginanjar! Thank you for your confirmation, I'm glad to know it worked! 

Kind regards,
Caroline 

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