Not receiving emails notifications for pr requests and any other commit updates made by our teammates, pls help in resolving this issues
G'day Madhu!
We have checked our email logs and have found that we are successfully sending emails to your mail server however the following error was received from your mail server for your email address (and likely others belonging to your domain):
554 5.7.1 [internal] recipient address was suppressed due to customer policy
This error is encountered on your mail server when any of the following conditions are met:
I would suggest reaching out to your email administrator to whitelist our email accounts as follows, then try to trigger a notification:
noreply@am.atlassian.com
no-reply@atlassian.com
noreply@mailer.atlassian.com
notifications-noreply@bitbucket.org
If this still does not work, please follow this article below that I have recently authored and let me know if you have any further issues:
https://confluence.atlassian.com/bbkb/email-notifications-not-working-1224343600.html
Cheers!
- Ben (Bitbucket Cloud Support)
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