Not receiving email to complete 2FA for BitBucket

[Victor Vermeulen]

Same problem as this one, except I am using google authenticator:

https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-email-to-complete-2FA-for-BitBucket/qaq-p/1763663

I verified my email adress with the person who has admin rights in my team. Yes I checked junk/spam 5 times.

For what its worth: I disabled my 2fa yesterday where I used Authy because I switched phones. Now I want to use 2fa on my new phone using google authenticator.

[Theodora Boudale · Accepted solution]

Hi Victor and welcome to the community!

Your email address was in our suppression list because we received a hard bounce response from your mail server when we attempted to send an email before.

I removed your email address from our suppression list.

Can you please follow the process to set up 2FA one more time, so that a new email gets sent? A new email needs to be sent, as the previous ones were dropped.

Please feel free to let me know how it goes.

Kind regards,
Theodora

[Victor Vermeulen]

Thanks! It worked.