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Not receiving email to complete 2FA for BitBucket

Thufail Ahamed
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May 18, 2023

I am not receiving a confirmation email to set up MFA for my Bitbucket account.

1 answer

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Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 19, 2023

Hello @Thufail Ahamed and welcome to the Community!

I've checked internally and the emails that Atlassian tried to send to your inbox were bounced with the following message : 

554 5.7.1 [internal] recipient address was suppressed due to customer policy

This caused your email to be added to a suppression list. I went ahead and removed your email from the suppression list so you can try to trigger the 2FA confirmation again. I

f you are still not receiving the email, we suggest checking with your email provider, as the error message indicates there might be a policy in place blocking emails from Atlassian domain.

Thank you, @Thufail Ahamed !

Patrik S

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