Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Not receiving email to complete 2FA for BitBucket

Thufail Ahamed
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 18, 2023

I am not receiving a confirmation email to set up MFA for my Bitbucket account.

1 answer

0 votes
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 19, 2023

Hello @Thufail Ahamed and welcome to the Community!

I've checked internally and the emails that Atlassian tried to send to your inbox were bounced with the following message : 

554 5.7.1 [internal] recipient address was suppressed due to customer policy

This caused your email to be added to a suppression list. I went ahead and removed your email from the suppression list so you can try to trigger the 2FA confirmation again. I

f you are still not receiving the email, we suggest checking with your email provider, as the error message indicates there might be a policy in place blocking emails from Atlassian domain.

Thank you, @Thufail Ahamed !

Patrik S

Mobasshir
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 18, 2024

Hey Patrik, I am having the same issue.

Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 18, 2024

Hello @Mobasshir ,

I confirmed that your email was also on the suppression list, so I have just removed it. Could you try again and let us know if you receive the email now?

Thank you, @Mobasshir !

Patrik S

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events