Not receiving email to complete 2FA for BitBucket

[Thufail Ahamed]

I am not receiving a confirmation email to set up MFA for my Bitbucket account.

[Patrik S]

Hello @Thufail Ahamed and welcome to the Community!

I've checked internally and the emails that Atlassian tried to send to your inbox were bounced with the following message : 

554 5.7.1 [internal] recipient address was suppressed due to customer policy

This caused your email to be added to a suppression list. I went ahead and removed your email from the suppression list so you can try to trigger the 2FA confirmation again. I

f you are still not receiving the email, we suggest checking with your email provider, as the error message indicates there might be a policy in place blocking emails from Atlassian domain.

Thank you, @Thufail Ahamed !

Patrik S

[Mobasshir]

Hey Patrik, I am having the same issue.

[Patrik S]

Hello @Mobasshir ,

I confirmed that your email was also on the suppression list, so I have just removed it. Could you try again and let us know if you receive the email now?

Thank you, @Mobasshir !

Patrik S