Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,551,752
Community Members
 
Community Events
184
Community Groups

Not receiving email to complete 2FA for BitBucket

Gil.Elhayani
Gil.Elhayani Sep 17, 2022

I'm trying to setup 2FA on my bitbucket account, however I'm not receiving the confirmation email after scanning the QR code and successfully submitting the authentication code, please assist!

 

Answer
Watch
Like apknets likes this
154 views

1 answer

0 votes
Mark C
Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 18, 2022

Hi @Gil.Elhayani,

Welcome to the community.

Would it be possible for you to check the following on your end?

  1. Make sure your phone timezone is matched to your Atlassian account's timezone - (Go to this link https://id.atlassian.com/manage-profile/profile-and-visibility under "Local time")
  2. If you're not using the Duo app, could you try to install it on your mobile phone and use that instead?

Let me know how it goes.

Regards,
Mark C

View More Comments
Gil.Elhayani
Gil.Elhayani Sep 19, 2022

Hey , 

thanks for the instructions , but i'm still not getting the confirmation email for the authentication. the app says it connected successfully and nothing happens. 

Like
Like
Mark C
Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 22, 2022

Hi @Gil.Elhayani

I checked our internal logs for your email to see if it is listed in our email suppression list but it is not there.
Based on our logs, we're also successfully sending emails to you.

Could you possibly check if the confirmation email is caught up in your junk or spam folder?

Regards,
Mark C

Like
Reply

Suggest an answer

Log in or Sign up to answer
Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events

See all events