Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Not receiving email notifications


Hi, I have stopped receiving email notification when someone mentioned me or when a pull request is assigned to me. I've checked that I have enabled to receive notifications in Personal settings.

I have read on other questions that an email could have been in a blocked list. 

Could you check and enable my email? My email is d****a@c**************l***m

Or advise on what the problem could be?


1 answer

1 accepted

0 votes
Answer accepted
Mark C Atlassian Team Jul 14, 2022

Hi @Deepak Mehta

Welcome to the community.
I can see your email was listed in our email suppression list.
For this, I went ahead and removed the email from the suppression list.

You should be able to receive email notifications now.

Hope it helps and let me know how it goes.

Mark C

Thanks Mark, that made it work. I am now receiving notifications.

However, if this happens again, do I have any way to remove from suppression list by myself? May be re-subscribing to notifications?

Mark C Atlassian Team Jul 18, 2022

Hi @Deepak Mehta

Great! Glad to know it helps.

Unfortunately, for a hard bounce listed in our email suppression list, we can only remove it manually on our end.

To provide more information on how our email system determines a bounced status, it is based on the ISP response:

Bounces (aka Permanent Failures or 5xx Errors)

When we receive a 5xx response from the ISP, we will log a "bounce" event and determine the bounce classification based on the 5xx response string. (Bounces classified as "hard" bounces (code 10) are added to the suppression list.)


Having said that, if you're constantly having this issue with the hard bounce, the best I can suggest is for you to reach out to your email provider/administrator to investigate it further.
Otherwise, feel free to reach out to us and we'll help remove the hard bounce on our end.

Do let me know if you have further questions that I can help with and feel free to mark this question as answered as well.

Mark C

Thanks @Mark C Appreciate your help!

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events