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Not receiving bitbucket new account verification mail.


Hi there

Today is my first day at a new company.

They asked to create bitbucket account using the email given by the company.  

I couldn't get any verification email. 

Email is 

After googling, i reached here. 

How can i get verification mail ASAP?

Should i add email here? 

2 answers

1 accepted

1 vote
Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 29, 2023

Hi @emran 

I have removed the suppression on that address.  There was a bounce message of

2023-03-29T02:49:54.000Z bounce 550 5.1.1 <>: Recipient address rejected: User unknown

Please try again now, you should be able to receive verification/notifications now.



still not getting verification mail 

my mail address is 


can you check again, please? 

i just tried a minute ago. 


Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 30, 2023


The suppression was removed.  It appears that the next two messages returned an SMTP delay message:

2023-03-30T01:28:10.000Z delay 451 4.7.1 <e**********.h****@d*********.net>: Recipient address rejected: Intentional policy rejection, please try again later

But since those, I have seen 8 messages that have been delivered since 2023-03-30T01:48:07.000Z.  It appears to be working now from that I can see.

Do i need to add anything to get help? 


@Nicolas Grossi 

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