Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Not receiving bitbucket invitation emails



I just started working for new employer, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails that are supposed to have been sent. I don't understand why it doesn't work, I have received "Welcome to Bitbucket" emails and similar from Atlassian.

My email address is <email_removed>

I have checked my spam folder, but it is empty.



Nghia Pham

1 answer

1 accepted

0 votes
Answer accepted

Hi @nghia.phamd,

I checked in our system and your email address was in one of our suppression lists with the message:

550: 550 5.4.1 Recipient address rejected: Access denied.

It is possible that the invitation was sent before your email account was operational, and we received a hard bounce response from your mail server indicating so. The email address is then placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed your email address from the suppression list, could you please ask one of your admins to resend the invitation now?

A new invitation needs to be sent, as the previous ones were dropped.

We use different email providers, which explains why you have received some emails but not others.

Please feel free to let me know if things are ok now and if you need anything further!

Just a heads up, I removed your email address from your post to protect your privacy.

Kind regards,

Now everything works fine for me. 


Many thanks, Theodora

Like Theodora Boudale likes this

That's good to hear!

You are very welcome and please feel free to reach out if you ever need anything else.

Kind regards,

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events