Not receiving bit bucket new account verification email



I've just tried to set up a new account for BitBucket and apparently have had the verification email sent, the email address is correct however I'm not receiving any verification emails?

I've tried re-sending the email a number of times and haven't received any of them.

Kind regards,


2 answers

1 vote

I am experiencing the same issue right now. Could you please help?

Fixed the issue by raising a ticket

0 votes

Hi Danny! I've checked our mail system and I could see that the verification email was delivered and received in your end. We experienced an issue where some of our emails were delayed, so you were probably affected by that. Apologies for the inconvenience!

Let us know if you indeed received it, or if you need any further assistance :)



Hey, same issue here. I've been told to check my email for verification but nothing there. 





I have tried signing up a couple of email address and i haven't relieved any of the emails to confirm the email?

Is there issues sending emails?


The email came through with quite some delay for myself, 10+ minutes for the two step verification email.

Thanks Jonathan, 

I have been waiting a couple of hours now and nothing has come through and tried another new email and got nothing. 

Fixed the issue by raising a ticket

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 06, 2018 in Bitbucket

Upgrade Best Practices

Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...

446 views 6 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you