Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not receiving any bitbucket invitation mail Edited

Hi,

 

My manager is trying to send an invitation so I could join the developers' group. However, I am not receiving any such mail in my outlook. Could you please look into it?

 

I have bit bucket access, but I am not able to get any mail to join development groups there and access the related resources. Others in our group are able to get the notification and invitation mail. Could you please check what the problem is?

mail ID: krisnaiah.byagari@cytel.com

Thanks

 

1 answer

1 accepted

2 votes
Answer accepted

Hi Krisnaiah,

I assume that your request is for Bitbucket Cloud?

Checking in our system, I could see some hard bounce events for your email. It is possible that there was an attempt to send an email when your email account was not operational. The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed the email from the suppression list, could you please ask your manager to resend the invitation now?

A new invitation needs to be sent, as the previous ones were dropped.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,
Theodora

Thanks a lot. It worked. 

 

I have rejoined the company sometime back. So when I left it must have been gone into suppression list. Do you really have to intervene whenever someone rejoins? I hope you can give that control to the customers itself.

Hi Krisnaiah,

It's good to hear that the issue is resolved.

The issue here was not only that your account was inactive, but more specifically that Atlassian emails were sent to your email account while it was inactive. It could have been invitations or email notifications on events. In this case the email is automatically placed in a suppression list and we indeed need to intervene to get it removed, as this concerns administration of our email delivery service.

That being said, we have a feature request to allow users to accept invitations from the website, which would allow people to get access faster when such an issue occurs:

Kind regards,
Theodora

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket Pipelines

Bitbucket Pipelines Runners is now in open beta

We are excited to announce the open beta program for self-hosted runners. Bitbucket Pipelines Runners is available to everyone. Please try it and let us know your feedback. If you have any issue...

602 views 15 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you