My colleague have been trying to reset account password but not able to receving recovery email. Please Atlassian engineer have a look if account for [REDACTED] has been blocked on your side.
From Our side we have checked spam filters and junk and traces of the email, and we haven not found any emails from atlassian with recovery link.
Thank you and regards,
Andrew
Most often, this is happening because Atlassian has added your email to the suppression list on their side in order to avoid spam. In order to solve this, raise a support ticket for Atlassian, asking them to remove your address from the list.
G'day @Andrew Smith !
I can see that the user was added to our block list so I have removed them from our block list. The reason was because we received SMTP bounces from your mail server:
554 5.7.1 [internal] recipient address was suppressed due to customer policy
Please ask them to try again. I would also recommend that your mail admin whitelists our Atlassian email addresses:
Invitations
Product Notifications
Cheers!
- Ben (Bitbucket Cloud Support)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.