Not receiving account recovery link on my email

Andrew Smith
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 10, 2024

My colleague have been trying to reset account password but not able to receving recovery email. Please Atlassian engineer have a look if account for [REDACTED] has been blocked on your side.

 

From Our side we have checked spam filters and junk and traces of the email, and we haven not found any emails from atlassian with recovery link.

 

Thank you and regards,

Andrew

1 answer

1 accepted

1 vote
Answer accepted
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 10, 2024

Hi @Andrew Smith 

Most often, this is happening because Atlassian has added your email to the suppression list on their side in order to avoid spam. In order to solve this, raise a support ticket for Atlassian, asking them to remove your address from the list. 

Link: https://support.atlassian.com/contact/#/

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2024

G'day @Andrew Smith !

I can see that the user was added to our block list so I have removed them from our block list. The reason was because we received SMTP bounces from your mail server:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

 

Please ask them to try again. I would also recommend that your mail admin whitelists our Atlassian email addresses:

Invitations

  • noreply@am.atlassian.com

Product Notifications

  • no-reply@atlassian.com 
  • noreply@mailer.atlassian.com
  • notifications-noreply@bitbucket.org

Cheers!

- Ben (Bitbucket Cloud Support)

 

Like Andrew Smith likes this

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events