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Not receiving account recovery link on my email

I have been trying to reset my account password but somehow i typed some wrong characters in password. Now when I try to recover the account using my email. I am not receiving recovery email.
Initially the gmail account was not active maybe thats why. How it can be fixed?

1 answer

1 accepted

2 votes
Answer accepted
Caroline R Atlassian Team Aug 04, 2021

Hi, @Wadic Engineer! Welcome to the community! 

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to your address. This can occur when the system tries to send an email and the account does not exist yet, it's not activated, or it rejects the email for some internal reason.

I removed your email from this suppression list, so could you please test it again and confirm if you receive the recovery email now? 

Kind regards,
Caroline

it worked thanks

Like Caroline R likes this

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