Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Not receiving account recovery link on my email

I have been trying to reset my account password but somehow i typed some wrong characters in password. Now when I try to recover the account using my email. I am not receiving recovery email.
Initially the gmail account was not active maybe thats why. How it can be fixed?

1 answer

1 accepted

2 votes
Answer accepted
Caroline R Atlassian Team Aug 04, 2021

Hi, @Wadic Engineer! Welcome to the community! 

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to your address. This can occur when the system tries to send an email and the account does not exist yet, it's not activated, or it rejects the email for some internal reason.

I removed your email from this suppression list, so could you please test it again and confirm if you receive the recovery email now? 

Kind regards,

it worked thanks

Like Caroline R likes this

i have the same problem

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,175 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you