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Not receiving account recovery link on an email

faq_zuel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 30, 2022

@Theodora Boudale I am also facing the same problem. This is a 2FA recovery email. Waited for more than 24 hours.
Can you please check for me?
My email address is: <email_removed>

1 answer

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 8, 2022

Hi @faq_zuel,

Your email address is not in any of our suppression lists. I also checked your accounts in our system, and 2FA is disabled both for your Bitbucket account and also for the respective Atlassian account.

Can you please confirm if you have received the email and if the issue is resolved for you?

Just a heads up, I moved your post to a new question. It's best to create a new question when you need assistance with an issue, because a) if I'm out of office, a new question will have better visibility to the rest of my team and b) a question can become convoluted if we try to solve multiple users' issues in the same question.

I also removed your email address to protect your privacy; there is no need to include it in the post if you are posting from an account with the same email, Atlassian staff can see the email of the account you are posting from.

Please feel free to let me know if the issue is resolved or if you still need assistance.

Kind regards,
Theodora

faq_zuel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 10, 2022

Thanks for the response.

Actually, multifactor authentication was activated at that time. I did not receive the email for the previous day. I waited for more than 24 hours. But, sometime after commenting here, the email came and could recover the account. My assumption was it was resolved with your assistance.

Thanks,
Zuel

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 10, 2022

Hi Zuel,

Thank you for the update, it's good to hear that the issue is resolved. Please feel free to reach out if you ever need anything else!

Kind regards,
Theodora

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